What Does It Mean to Disrupt the Hiring Process
- TL;DR
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Our 5 Stage Training Program:
- Setting the Stage: One of the most important steps is the creation of the hiring team. The hiring team will build the communication and hiring infrastructure for the next stages.
- Interviewing and Communication: Expanding our reach by establishing the interviewing processes, the different stages/levels, and communication protocol for the hiring team and the candidates.
- Managing the Influx: As resumes come in, having a plan for the influx and establishing a rapport with the potential candidates is crucial.
- Getting to Know Each Other: As the interview process for the potential candidates moves forward, it is important to acknowledge the roles and responsibilities of each member of the team.
- Sharing Feedback and Making an Offer: As candidates donate their time to the interview process, it is important that the interviewing company share feedback to some and prepare to make offers to others.
We have talked about how the hiring process is clearly broken. It is a broken process with humans on both sides of the equation. There is a candidate who is anxious about not only the prospect of landing the job of their dreams, but how they are going to pay their bills. For the candidates, there is anxiety at every stage of the process and even some crying and depression before and after going through multiple hiring processes with each being the promise that will put an end to the search. There are HR pros and recruiters who are inundated with hundreds and sometimes thousands of resumes and are trying their best to keep up with the steady flow of information. There are individual contributors who are trying to juggle their day-to-day work while making up for staffing shortages and splitting their time with the interview process. Everyone is trying to help. The hiring process is still crumbling, a process in which multiple groups and contributors help it but none have a purview to the whole process therefore no one person or group is at fault. By the same token, no one person or group is blameless and we can all help in fixing this broken system.
We touched on some of the symptoms of a deficient hiring process. Here are a few worth reiterating.
There is Much Bloat
There are numerous layers between the people who actually will be working with the candidate. In some instances, there is the hiring manager, the hiring manager’s manager, human resources, a recruiter, the peers that the candidate will be working with, and the candidate. These additional bloated layers cause a lot of missed opportunities and, therefore, wastes time and resources. It is a game of “telephone” in real life and a lot of great candidates are lost because of the communication process (or lack thereof).
Communication Needs Improvement
Ghosting, from either side, is unacceptable. It is a matter of respect. With the number of communication tools that we have available to us, there is no reason why a response should not be provided. A company that chooses to be unresponsive is simply tipping its hand and letting the candidates know how they treat employees by showing you how they treat candidates. The same can be applied to candidates that ghost companies during the interview process.
Disorganized Interview Process
It is important to let the people who are involved in the interview process know what their objectives are and how to achieve them. The hiring manager and human resources representative can help steer this portion of the journey. The goal is to create an environment for all the contributors involved in the process to understand where they stand and what their role is in the process. This means that not only the interviewers will know what they should be doing next but also the candidate knows where they are in the process and where they stand. The goal of the interview process is to find a candidate who not only fits the role professionally but also culturally.
Use Software in a Humane Way
Software can be used in different ways. However it’s most elegant usage is to simplify repetitive and mundane tasks for us. The Automatic Tracking System, or ATS, is one of those tools that is used quite extensively in the hiring process. Just like any software, there is an element of rigidity that is an antithesis to the hiring process, the end goal of hiring a human for a particular role. It is a controversial tool that needs to be reexamined. Should we rely on a tool to sift through candidates where a simple mistake in the algorithm setup can eliminate quite a few qualified candidates?
As we go through the hiring process and examine these issues in detail, we will provide solutions to accompany them.
What Does Disruption Mean?
For the reasons mentioned in this article, we firmly believe that the hiring process is in need of a disruption. Not a complete reconstruction, mind you, but a disruptive process that includes a lot of self-inflection in order to address the problems openly and honestly with the eye toward providing solutions. Solutions that will help improve each step of the process. In examining these issues that are in need of solutions, there are a few things to consider as we try to approach it in an empathetic manner.
We are humans, with feelings and yes some anxieties. We are not perfect and therefore will not fill the position in a perfect manner.
Remember the end goal, hiring and being hired.
A longer hiring process doesn’t make it a better one.
With these considerations in mind, let’s explore how we can solve some of these problems.
Solutions!! We have them!!
What is needed is a roadmap to help organizations spend their time more efficiently and be better prepared to bring on the right candidates. This, of course, requires a robust upfront commitment of internal and external resources that will pay dividends in terms of landing talent. It will bode well for employers that are still reeling from “The Great Resignation”, which has resulted in the tightest labor market in decades and possibly our lifetime, to consider some of our solutions.
We believe that in order to bring on the right candidates for the job, there are quite a few crucial steps to consider before posting a job opening and talking to candidates. Once the job is posted, that is where the fun begins and along with it the hard work of open communication and time management, among a few of the tasks.
We have established a five stage process to help with the hiring and provide a seamless approach to hiring that will not only organize the process but also reduce the stress on all participants by providing a roadmap with milestones and proper communication at every level. The 5 stage hiring process consists of:
- Setting the Stage: One of the most important steps is the creation of the hiring team. The hiring team will build the communication and hiring infrastructure for the next stages.
- Interviewing and Communication: Expanding our reach by establishing the interviewing processes, the different stages/levels, and communication protocol for the hiring team and the candidates.
- Managing the Influx: As resumes come in, having a plan for the influx and establishing a rapport with the potential candidates is crucial.
- Getting to Know Each Other: As the interview process for the potential candidates moves forward, it is important to acknowledge the roles and responsibilities of each member of the team.
- Sharing Feedback and Making an Offer: As candidates donate their time to the interview process, it is important that the interviewing company share feedback to some and prepare to make offers to others.
With an open mindset we can move forward with the idea that nothing is out of bounds and all aspects of hiring will be reviewed and scrutinized. Open, honest and empathetic; that’s how we will move forward. We invite all HR representatives, recruiters, hiring managers, interviewers and candidates to pull up a chair as we scrutinize the hiring process in hopes of making it a better experience for all involved. In our next article, we will examine the importance of fielding a hiring team, assigning roles and responsibilities and what it means to establish a pre-planning process.
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